Dear Sugess Watches,
Arrived earlier than I expected.
I was excited to open it.
There is no problem with the appearance, but unfortunately the second hand of the stopwatch was off by 0.7 seconds.
This makes me sad every time I look at the clock.
Dear BROS
Friend, I apologize of this issue, may I know is that each flyback is same position?
Sugess Watches
Dear Sugess Watches
Thank you very much for contacting me.
If you press the chronograph’s start button, press the stop button, and press the reset button at 4 o’clock, it will stop at the same position, slightly advanced from center, each time. It is about 0.7 seconds ahead.
I purchased the SUGESS Chrono Heritage in January of last year and the SUGESS MoonPhase Master SU1908GK/X in March from Amazon Japan, and I love both of them and use them, and this Automatic Chronograph 418-2 is perfect for my 70th birthday I purchased the Automatic Chronograph 418-2 as a gift and was looking forward to it, so I was quite disappointed that the second hand of the stopwatch did not return to the 12 o’clock position when I reset it.
What should I do about this?
Dear BROS
Friend, can you provide video for us? And we have Japan warehouse for return if the problem is serious, and we can refund or exchange for you, thank you.
Sugess Watches
Dear Sugess Watches
Thank you very much for contacting us many times.
Should I take a video of the start, stop, and reset and send it to you?
I really wanted this watch, so I would be most happy to have it replaced.
I shot a video and will upload it as a limited video on YouTube, so please watch it.
Thank you very much for your support.
Dear BROS
Friend, our Japan address is following:
收件人: ※※※※※ ※※ ※※※※※※ ※※※※
郵便番号：※※※-※※※※
都道府県: 東京都
市区郡: ※※※※
番地: ※※※※
電話番号：03-※※※※-※※※※
Friend, please must record the tracking id and let me know the tracking id after posting, and I will follow up of it with you until exchange, thank you.
Sugess Watches
Dear Sugess Watches
Thank you very much for your message.
Tomorrow, I will ship “Sugess Chrono Racing Exhibtion BackCover Chronograph Mens Watch S418-2.003.E” to the Japanese address you provided via Kuroneko Yamato courier service.
Once the item has been shipped, I will contact you with the tracking ID.
Thank you very much for your support.
Dear Sugess Watches
Thank you for your quick response.
This evening, I shipped “Sugess Chrono Racing Exhibtion BackCover Chronograph Mens Watch S418-2.003.E” to the address you provided in Japan using Kuroneko Yamato courier service.
Tracking ID is ※※※※-※※※※-※※※※.
Thank you very much.